Delivery, Returns & Exchanges

Covid-19 Update

Please feel reassured that all our UK deliveries are running as normal - now with stringent hygiene measures in place. There may international delays based on the measures in place in your country. Due to added safety precautions, dispatch may take a little longer during busy periods.

Delivery Rates

UK

Order

Service

Cost

Delivery Time

Under £85

Royal Mail 2nd Class Tracked & Signed

£4.95

3-5 working days

Over £85

Royal Mail 2nd Class Tracked & Signed

FREE

3-5 working days

Over £300

Royal Mail 1st Class Tracked & Signed

FREE

1-2 working days

Express

Royal Mail 1st Class Tracked & Signed

£7.95

1-2 working days

Selected Lightweight or Small Goods (Pin Badge, Bandana)

Royal Mail 2nd Class Tracked & Signed

FREE

3-5 working days


Please note: orders placed after 12:00noon GMT will be processed the following working day.

Express service may not be available during busy periods. 

Europe

Unfortunately, due to forces outside of our control we are no longer shipping to France for the time being. We are working hard to understand the situation and find a solution that works for both us and our customers.

Order

Service

Cost

Delivery Time

Under £150

Royal Mail International Tracked & Signed

£13.95

3-7 working days

Over £150

Royal Mail International Tracked & Signed

FREE

3-7 working days

Heavy Goods (Yoga Mat)

Royal Mail International Tracked & Signed

£19.95

3-7 working days


*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

USA & Canada

Order

Service

Cost

Delivery Time

Under £250

Royal Mail International Tracked & Signed

£24.95

7-12 working days

Over £250

Royal Mail International Tracked & Signed

FREE

7-12 working days

Heavy Goods (Yoga Mat)

Royal Mail International Tracked & Signed

£44.95

7-12 working days


*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

Australia, New Zealand, Oceania

Order

Service

Cost

Delivery Time

Under £250

Royal Mail International Tracked & Signed

£23.95

7-12 working days

Over £250

Royal Mail International Tracked & Signed

FREE

7-12 working days

Heavy Goods (Yoga Mat)

Royal Mail International Tracked & Signed

£44.95

7-12 working days


*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

Rest of the World

Order

Service

Cost

Delivery Time

Under £250

Royal Mail International Tracked & Signed

£19.95

7-12 working days

Over £250

Royal Mail International Tracked & Signed

FREE

7-12 working days

Heavy Goods (Yoga Mat)

Royal Mail International Tracked & Signed

£44.95

7-12 working days


*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

So We Flow... has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Returns

We are happy to offer a full refund as long as the product is returned to us in a new, unworn condition with the original packaging within 14 days.  

Please allow 5-20 business days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when we have processed your refund so you know it’s on the way.

To submit a return, please follow the directions below:

1. Email us at help@soweflow.com with your order number, the items you'd like to return and why

2. Place the item(s) in a secure postage bag or box

3. Add the following returns address:

So We Flow...
Mail2Send
59 Ebrington Street
Plymouth
PL4 9AA
United Kingdom
4. Head to the post office, pay for your return and post

If your product was received damaged due to shipping or manufacturing, please call or email us for assistance.

Exchanges

Due to our humble logistics, we don't offer a facilitated exchange service. Instead, If you wish to exchange something in your order please place a new order online for the replacement item, then return what you don’t want to keep as outlined above in our returns policy. We do not refund postage for exchanges.